HOW TO PURCHASE
Select your favourite products and add them to your order cart. Make sure the chosen measure is right.
Orders are fulfilled from Monday to Friday (working days, only). The dispatch is fixed in 24 hours.
So as to preview the products added to your cart, click see cart. You will be able to eliminate, add new pairs or finish the purchase.
Once the choice of the products has been finished, go on to the sign in form:
- If you have already purchased before, use your user data and password to avoid the singing-in process.
- If this is the first time you purchase something in Bueno Hermanos, S.A. you will have to sign in.
Fill in or modify the shipment details.
Select the payment method. Bueno Hermanos, S.A. offers two methods:
- Credit card (VISA, MasterCard, American Express, Diners and JCB).
If your data are validated, the order will be finished correctly and you will be able to see the purchase confirmation with an order number. This information will also be sent to your e-mail address.
The online sale on www.3claveles.com is available only for Spain (Peninsula and Balearic Islands).
In order to pay for your purchases, you will be able to use any Visa, American Express or Mastercard-Eurocard credit card. You are able to use Paypal in anycase.
Bueno Hermanos, S.A. ensures all the transactions fulfilled via our website are 100% safe. All the operations implied in the bank data transmission are fulfilled by using a safe environment. When paying with VISA, American Express or MASTERCARD you will always be required these data:
- Credit card number.
- Expiry date.
- Validation code, which coincides with the 3 last digits of the number in italics printed at the back of the VISA, AMERICAN EXPRES or MASTERCARD credit card.
Orders will be sent, from Monday to Friday (working days, only) through CORREOS EXPRESS transport Company.
Order placed during the weekend will managed the next working day.
Delibery time is 48 h. in the Peninsula and 72 H. in the Balearic Island.
Once consignment done, three delivery attempts, if delivery failed, the package will be back to Bueno Hermanos, S.A. again.
In case customer would like a new consignment, Customer will take care of derivated expenses.
How can you return and order?
To return an order you must send an email to firstname.lastname@example.org indicating the order number and the product you want to return.
You have 14 days from the reception to request the return.
An email with the details of the return will be sent.
All the refund costs will be met by Bueno Hermanos, S.A. providing that the reason for the return is imputable to the company. This is the case when there are manufacturing defects or storage mistakes.
For a correct refund the following conditions must be fulfilled:
- The product must not be used..
- The product must be packed in the same way as it was when received. In case the original package is not available, the new one must be large enough to contain the product.
- The product must be returned within 14 days after its delivery.
If all the conditions are fulfilled Bueno Hermanos, S.A. will refund the cost of your order except the shipping costs of the initial order since the return is not made on the basis of any defect in the product sent. In that case the whole cost will be refunded within 10 working days.
Only those products purchased via Bueno Hermanos, S.A. Online can be returned.
Refunds which Bueno Hermanos, S.A. is taking care of, will be gathered by CORREOS EXPRESS Transports Company. Trhee reclaim attempts will be done, if reclaim failed, customer should make the delivery at his own.
In order to process your return correctly, you must include the original invoice.
RIGHT OF WITHDRAWAL
"It recognizes the customer the right of withdrawal the order within 14 calendar days from receipt of the same. After this period, no revocation of orders will be accepted, neither on orders for the supply of goods made according to the specifications of the Client or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, etc. that had been unsealed and / or used by the Client. The Client must communicate his withdrawal to THE ENTITY through the Withdrawal Form by email, postal mail or fax, within that period of 14 days. The cost of return shipments will be take in charge by The Client. The products must be in the same condition in which you received them, with the original packaging and cannot have been used. The refund will be made in the same means of payment that was used by the Client.”
EXTRAJUDICIAL RESOLUTION OF CONFLICTS
In compliance with Article 14.1 of Regulation 524/2013 on conflict resolution, we inform you that you can go to the ODR Online Conflict Resolution Platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
The personal information required (name, address, e-mail address, etc.) is exclusively used to dispatch your orders, avoiding a commercial usage.
Likewise, when you visit our website, your data known as customer sign-in data (supplier address, domain name, etc.) are registered. This information, combined with the one you provide us with, allows us to make your visits more personal.
This information is managed by Bueno Hermanos, S.A. to be able to send your orders in the most urgent way.
Bueno Hermanos, S.A. has adopted all the necessary security measurements in order to guarantee the data provided.
Cookies are used in our store to make surfing the web easier only. You can disable them.
REVIEWING, EDITING AND DELETING YOUR DATA
You can access, cancel or change your personal data at any time as well as their usage. If you want to exercise any of these rights please, let us know by sending an email to the following addres, email@example.com, or by mail to Bueno Hermanos, S.A., Pol. Ind. Cantabria I, Barrigüelo Nº 6, 26009 Logroño (La Rioja).